The following stipulations constitute the Privacy Policy of CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV, and of our website www.cersaldq.com as part of the commitment of CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV for the adequate and secure treatment of your personal data.

For the treatment of information, CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV undertakes to comply with industry standards and the principle of data minimization, under which the User will be requested only the data necessary to comply with the purposes of the present policy. Likewise, under the principle of legality and transparency, CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV will require the User's consent for the processing of their personal data. User data will be treated with confidentiality, integrity and security at all times, so we take the necessary measures to prevent unauthorized access or improper use of the information collected.

Contact information

Any questions, comments or observations about the following provisions of our privacy policy can be directed to the email contacto@cersaldq.com

Information we collect

To provide the services and products, as well as access to the contents developed by CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV, users are requested to identify personal data such as their name and surname, age, email address, password, telephone number, among others. . The type of personal information that is required will depend on the type of product or service that the User accesses and may include information on the use that the User makes of the products of CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV Thus, we can obtain information directly provided and consented to by the user or passive information provided by monitoring technologies, as detailed in the corresponding section. Depending on the type of access, it is also possible that information is collected from profiles of social networks such as Facebook, including the name, email address, Facebook ID or any other social network of the User. When using our products, information about your mobile device can be obtained, such as the version of the operating system, the type of device (tablet, cell phone, among others), and data about the performance of the system.

Payment processing

We may use third-party services to process payment for our subscriptions, products, and services. These third parties include the so-called application platforms such as the Google App Store and the Apple App Store, as well as other means of acquisition that we make available to the user.

The information collected by the third parties that process the payment includes financial information, data such as your name, email address and other information required for billing, for more information on the treatment of your personal data by third parties, please refer to the policy of your provider's privacy.

Legitimation

Our legitimacy and legal basis for the treatment of personal data and information provided from the subscription of the services and products of CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV, is the consent of the user.

The consent is free, specific, informed and unequivocal, given that we make available to users the conditions under which the information provided will be used, which make up this privacy policy. Users' compliance with the privacy policy and the processing of their data is manifested by the user's declaration by checking the box designated for that purpose.

In the event that the User is not satisfied and does not provide us with their data correctly and completely, their request cannot be met, so the use of the services or products of CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV will not be possible.

Personal data protection

The security of your data and personal information is important to CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV, so we are committed to protecting it by complying with industry standards for information security.

Likewise, we inform you that as a User you have the right to request access to the stored data, request a rectification or cancellation, request to limit its processing, and oppose the processing of your information and personal data. To exercise the rights, by its nature, the user must personally make the request, for this purpose you can send an email to the address contacto@cersaldq.com.

Purpose of the information collected

Mainly the information we collect and keep about the User is to provide our products, services and content, as well as to improve the User experience.

The contact information may be used to attend to the User's queries, resolve claims and requirements, as well as to send information and promotional content about our services, new content or new products when the user has given their consent for the sending of said promotional content.

Additionally, we also use the information and data obtained about the User to:

• Allow the user to participate in the interactive functions of the services and products developed by CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV
• Inform about changes in the functions of products and services.
• Notify about available updates for products.
• Show ads through third-party platforms, websites and/or applications, as well as on the User's device when authorized by the User.
• Identify users in geographic groups through geographic location, when the user allows it.
• If the User so authorizes it, send SMS text messages.
• Send surveys for the User to complete if they so choose.
• Manage orders and payments.

In general terms, communication with the User will be mainly electronically, either by email to the address established by the User, through the website or within the products developed by CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV, such as CERSALDQ APP; CERSALDQ Facebook, CERSALDQ LinkedIn, according to the terms established in the Terms & Conditions.

Recipients

The information received from our application may be shared with third parties domiciled abroad, when required for the proper functioning of our products and services. Your information will be shared only when these third parties are related to the service, product or content that CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV is providing, for example, hosting providers, market analysis, payment platform providers, computer maintenance, which is will always do so under confidentiality agreements between the suppliers and CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV Under no circumstances will we share the User's personal information with third parties unrelated to the operation of our services, products, content and applications.

We may also share your information with any member of our group CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV when required.

In the event of selling or buying any asset or business, your information may be shared with the possible buyer or seller of said asset or business, including if our CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV or part of it is acquired by third parties, in which case your information will be part of the transferred assets.

Under the assumption of compliance with a court order in a legal process it is also possible to share your information, as well as in bankruptcy proceedings to protect our rights, property or safety. This includes sharing your information with other companies and organizations for fraud protection and credit risk reduction.

In the event of advertising content on social networks, your information could be shared with third parties such as Instagram, Facebook, LinkedIn, among others, provided that the User has consented.

Data retention

According to the principle of limitation of the retention period, we will keep the User's data and information for the time strictly necessary for the purposes of the treatment given to them and for the fulfillment of legal and contractual obligations, such as the applicable limitation periods.

The information will be kept according to the type of data in question, as described below:

• Transactional data: The data related to purchases and subscriptions is kept both during the period of the contractual relationship and after it according to the legal obligations and the applicable limitation periods.
• Account data: These data will not be kept once the request for deletion of the account and cancellation of the subscription is completed.
• Data from monitoring technologies: When information is collected with monitoring technologies such as cookies, it will be kept for a period of up to 12 months.
• Data for electronic communications: These data will be kept until the User withdraws their consent.
• Data obtained on the occasion of requests: They will be kept for the appropriate period for their processing and attention to the queries or requests made by the user.

Information storage

In compliance with information security standards, the data provided by the User is securely stored.

CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV is committed to the security of Users' personal information, however, the transmission of data on the Internet is not completely secure, so we cannot fully guarantee the integrity of your information during transmission, for which the transmission of this will be at the risk of the User.

Once we have received the information from the Users, it will be treated with all security protocols and functions, as well as strict procedures to prevent unauthorized access or improper use of the personal data of the Users.

Confidentiality and Security

CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV will follow strict security procedures to guarantee the integrity and security of the information received by the Users, as well as the proper protocols for the correct storage and treatment of the personal data of the Users.

The foregoing includes the adoption of the necessary measures for this purpose, whether administrative, electronic, information security protocols, among others specially designed to guarantee the integrity of the information, for example, SSL encryption or similar technologies. However, it is not possible to fully or totally guarantee the security of the information due to the risks inherent in the transmission of data over the Internet, which is done at the User's risk. As established in the terms and conditions, communications with the User will be electronically, so any issue related to the privacy and security of the user's personal information will be communicated by said means.

Monitoring technologies

As previously established, CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV uses monitoring technologies to access User information, such as cookies, beeacos, text labels, Analytics, among others.

Electronic communications

If the User subscribes to receive promotional content through email or push notifications on his cell phone, CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV will use the information provided to send the promotional content.

At any time the User can unsubscribe and thus stop receiving the promotional content, to do this they only have to click on the "unsubscribe" link at the end of the email or send an email to the address contacto@cersaldq.com

To remove push notifications you must use the settings option on your mobile phone.

Withdrawal of consent

At any time, the User who has given his consent for the use of his personal data, can withdraw the consent by sending an email to the address contacto@cersaldq.com, with the heading "Withdrawal of Consent".

Likewise, the User may at any time restrict the use of the information provided to CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV through the website www.cersaldq.com, or the use of our products as an APP.

In addition, it is possible for Users to check or uncheck the option to receive information by email, either for sending promotional content or relevant information regarding our products and services. This option can also be unsubscribed by performing the process described in the previous section.

Policy change

CERSAL DISTRIBUCIÓN QUÍMICA SA DE CV reserves the right to modify this privacy policy, to reflect changes in our practices regarding information, to adapt it to industry practices or to comply with applicable legislation when it has been reformed. . These privacy policies will be in force until the modified policies have been published on our website and timely communicated to users by designated electronic means.

Once the policies have been modified, if the User continues to use our products and services, as well as access to our content, it will be understood that they have read and accepted the new policies. In case of not agreeing with our current privacy policy, the User must not use our products and services, nor access our content, and must cancel their subscription in a timely manner.

The privacy policies will have the legend "Last update" for CERSALDQ APP, www.cersaldq.com, CERSALDQ Facebook., CERSALDQ LinkedIn on the effective date of 01/05/2022.